FAQ
Welcome to the Citibel FAQ page. Here you can find answers to the most common questions about orders, shipping, and returns.
How long does shipping take?
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery time within the United States is 5–10 business days, depending on your location and the shipping carrier.
Once your order has been shipped, you will receive a tracking number via email.
How can I track my order?
After your order is shipped, you will receive an email containing your tracking number.
You can use this number to track your package through the shipping carrier's website.
What is your return policy?
We offer a 30-day return policy.
If you are not satisfied with your purchase, you may return the item within 30 days after receiving it, provided that the item is unused and in its original condition.
For return requests, please contact our support team.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will notify you of the approval of your refund.
If approved, refunds are processed within 5–10 business days to the original payment method.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, we may not be able to make changes.
What payment methods do you accept?
We accept major payment methods including:
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Credit Cards
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Debit Cards
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Secure online payment methods available at checkout
All transactions are processed through secure payment gateways.
How can I contact Citibel?
If you have any questions or need assistance, please contact us:
Email: smartatrhurb@outlook.com
Phone: +1 443-281-9772
Address:
214 North Hilton Street
Baltimore, Maryland 21229
United States
Customer support usually responds within 24 hours.